366 bet's Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the 366 bet platform. This document sets out in full how the information you provide is handled — from the moment you open an account on 366 bet through every transaction and communication.

366 bet treats user privacy as its highest priority. Reading this privacy policy alongside our Terms and Conditions will give you a complete picture of your relationship with the platform. By accessing this site or creating an account, you are considered to have accepted the terms of this policy.

366 bet collects the following types of data. Each category has a distinct purpose, and no data is retained beyond what is specifically required.

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for account verification)
• Email address and mobile number
• Current and permanent address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, Upay or bank account numbers (for verification purposes)
• Transaction date, amount and method

2.3 Activity and Technical Information

• Login history and session data
• Game play history, betting records and bonus usage
• IP address, browser type and operating system
• Device ID and access logs

2.4 Communication Information

• Content of conversations with the support team via live chat and email
• Details of complaints and reviews

366 bet collects data through both direct and indirect methods. The details of what data is collected through each method are set out below.

3.1 Data Provided Directly by You

This category covers information you provide yourself during account registration, KYC verification, deposit or withdrawal form submissions, and when contacting the support team.

3.2 Automatically Collected Data

When you access the site, device and browsing information is automatically collected via cookies, web beacons and log files. This data is primarily used to ensure security and improve service quality.

3.3 Data Received from Third Parties

A limited amount of data may also be received through payment service providers (such as bKash, Nagad), identity verification agencies and fraud prevention services. Such data collection is always governed by the respective party's own privacy policy.

366 bet uses collected data only for specific and lawful purposes. The purposes are listed below in order:

1. Account management and verification: To complete registration, login, password recovery and the KYC process.
2. Transaction processing: To process deposits and withdrawals securely and to maintain accurate records of each transaction.
3. Security and fraud prevention: To detect suspicious activity and take active measures to protect accounts.
4. Support and communication: To provide assistance via 24/7 live chat and email, and to send important service-related messages.
5. Legal compliance: To retain records as required by applicable law and to respond to lawful requests from authorities.
6. Service improvement: To analyse user experience and further improve the platform's services.
7. Responsible gambling: To identify signs of problematic behaviour under our Responsible Gaming policy and to provide support where needed.

366 bet never sells, rents or exchanges your personal data for commercial purposes. However, limited data may be shared with selected parties in specific circumstances:

5.1 Service Partners

Trusted partners engaged for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, cybersecurity and technology services receive only the minimum data necessary to carry out their functions. These partners are contractually bound to uphold 366 bet's privacy standards.

5.2 Legal Authorities

Where a government or judicial authority makes a lawful request for data in accordance with the laws of Bangladesh, data may be provided within the scope of that request.

5.3 Business Restructuring

In the event of a company merger, acquisition or asset sale, user data may be transferred as part of the assets. In such cases, users will be notified in advance and the same privacy standards will be maintained.

The 366 bet platform uses cookies and similar tracking technologies. These are small data files stored in your browser that are essential for the site's functionality and security.

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, verify security tokens and operate the platform's core functions. They cannot be disabled, as the site will not work correctly without them.

6.2 Analytical Cookies

Analytical cookies are used to improve service quality by analysing which sections of the site are used most, and where users encounter difficulties. The data collected through these cookies is aggregated and anonymous.

6.3 Cookie Controls

You can change your cookie preferences from your browser settings. However, disabling essential cookies may prevent some services from being available. To change cookie preferences related to your account, please contact the support team.

366 bet ensures the protection of collected data through the latest technical and administrative measures. Our security framework operates on multiple layers:

• SSL/TLS encryption: All data passing through the site is protected with industry-standard SSL encryption, which guards your information against third-party interception.
• Encrypted database: All stored personal and financial data is held in encrypted form.
• Two-factor authentication (OTP): OTP-based verification is used for account login and significant account changes.
• Access controls: 366 bet's internal staff are only permitted to access data relevant to their own area of responsibility.
• Regular security audits: Security assessments are conducted on a regular basis to identify system vulnerabilities and address them promptly.
• Data breach response plan: A defined plan is in place to take swift action in the event of any security breach and to notify affected users.

366 bet retains data for as long as is necessary to fulfil its intended purpose. The retention period depends on the type of data and applicable legal obligations:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Financial transaction history is retained for a minimum of five years in accordance with legal requirements.
• KYC and identity verification documents: Retained for a set period after account closure as directed by applicable law.
• Logs and security data: Generally retained for up to 12 months for security purposes.
• Inactive accounts: If an account remains inactive for an extended period, the user will be notified by email before the account is closed.

Once the specified retention period has passed, data is securely deleted or anonymised in a way that makes identification no longer possible.

Every user registered on 366 bet has the following rights regarding their personal data:

1. Right of access: You may request to know what data is held about you.
2. Right to rectification: If any data stored in your account is incorrect or outdated, you may request that it be corrected.
3. Right to erasure: In certain circumstances and outside of legal obligations, you have the option to request the deletion of your data.
4. Right to object to processing: You may object to your data being used for marketing purposes, and action will be taken accordingly.
5. Right to data portability: Where technically feasible, you may request that your data be provided in a common format.
6. Right to close your account: You may request to close your account at any time. However, some data will be retained for a set period to meet legal obligations.

To exercise any of these rights, please contact us at the email address provided in section 12. We generally aim to respond within 30 business days. To learn more about our platform and its policies, you can read our About Us page.

366 bet strictly provides its services to those aged 21 and above. We have put in place multiple layers of measures to protect minors:

• A mandatory age verification step is included during registration.
• Age is confirmed during the KYC process via a national ID or passport.
• If it comes to light that an account belongs to someone under 21, the account is immediately suspended and the associated data is deleted.
• If a parent or guardian suspects that their minor child is using the platform, please contact our support team directly.

We firmly believe that keeping minors completely away from gambling is essential to building a responsible gambling environment. No services on our platform are available to those under 21.

366 bet reserves the right to update this privacy policy from time to time as needed. If any significant changes are made to the policy, users will be notified in the following ways:

• A notice including full details of the changes will be sent to the registered email address.
• A summary of the changes will be displayed on the site's homepage or on the privacy policy page.
• The date on which the updated policy takes effect will be clearly stated.

Continuing to use the platform after the changes take effect will be taken as your acceptance of the updated policy. If you have any questions about policy changes, contact our support team. You can also visit our FAQ section for answers to common questions.